Refund policy

BrandABubble Returns & Refund Policy

Effective Date: 28 May 2026

1. Overview

At BrandABubble, every item in our clothing and apparel collection is made-to-order produced and fulfilled specifically for you through our trusted manufacturing partner. Because each piece is custom-made, we have a targeted returns and refunds policy focused on quality and satisfaction.

If you are not satisfied with the quality of a product you received, please contact us within 7 days of delivery and we will do everything we can to investigate and find the best solution for you.

2. Our Quality Guarantee

We stand behind the quality of every product we sell. If you receive a defective, damaged, or incorrect item, we will make it right at no additional cost to you.

What is covered:

  • Items that arrive defective or damaged through no fault of the customer

  • Manufacturing defects (misprints, incorrect sizing, missing components)

  • Items that are materially different from what was ordered

  • Errors in the quantity or type of items delivered

What is NOT covered: Due to the custom-made nature of our products, we do not accept returns for:

  • Incorrect size selection (please check our size guide carefully before ordering)

  • Buyer’s remorse

  • Colour preference (printing is a chemical process and slight colour differences due to machine type, machine settings, material type, or environmental conditions fall within acceptable tolerance levels and are not considered defects)

  • Accidental ordering

  • Change of mind

  • Damage caused by improper care or use of the garment

  • Issues arising from inaccurate or incomplete design content submitted by the customer

3. How to Report an Issue

If there is a problem with your order, please reach out to us within 7 days of delivery. To process your claim as quickly as possible, please include the following:

  • Your order number

  • A clear description of the issue

  • Clear photographs of the item clearly showing the defect or damage

Once our team reviews your claim, we will respond as quickly as possible. If your claim is validated by our quality team, at our discretion, we may offer a replacement, store credit, or refund. Approved claims will normally be resolved with a replacement item rather than a refund.

Contact us at: pop@brandabubble.com

4. Returns

Under UK consumer law, custom-made and personalised items are generally exempt from the normal 14-day cooling-off return rights. Because all BrandABubble products are personalised and made-to-order, we do not accept physical returns for change of mind, incorrect sizing selected at checkout, or colour variation preferences.

We do not provide a return shipping address for standard returns. We reserve the right to request return of the item, photographic evidence, destruction of the item, or additional verification before approving any claim.

5. Lost Packages

If your package appears to have been lost in transit, please contact us within 14 days from the estimated delivery date provided in your shipping confirmation email. Claims for lost packages will only be considered after tracking investigations have been completed with the courier. We will liaise with our fulfilment partner to investigate the shipment. If an order is confirmed lost by the courier, we will normally provide a replacement. Refunds may be considered at our discretion.

Please note: BrandABubble cannot be held responsible for packages that are lost or delayed due to an incorrect address provided at checkout. Please double-check your shipping details before placing your order.

Stolen or Missing Packages After Delivery Packages marked as delivered are considered fulfilled unless evidence suggests courier error. Once a package has been marked as successfully delivered by the courier, responsibility for that package passes to the courier and is no longer within BrandABubble's control. If your tracking information shows your order was delivered but you did not receive it—including cases where the package was stolen from your doorstep or a communal area—this is a matter between you and the courier.

In such cases, we recommend:

  • Filing a claim directly with the courier using your tracking number

  • Reporting the theft to your local police and obtaining a crime reference number

  • Checking with neighbours or building management in case the parcel was received on your behalf

Once marked delivered, responsibility transfers to the customer and courier.

6. Refund Processing

If a refund is approved, it will be issued to the original payment method used during checkout.

Please allow the following estimated processing times:

  • Credit / Debit Cards: Typically 5-10 business days depending on your card issuer

  • PayPal: Typically 3-5 business days

  • Other Payment Methods: Subject to the payment provider's processing times

You will receive an email confirmation once your refund has been processed. If you have not received your refund within the estimated timeframe, please first contact your bank or payment provider before reaching out to our support team.

Refund Eligibility Refunds or replacements may be approved under the following circumstances:

  • Orders canceled before fulfillment or production has started

  • Damaged, defective, misprinted, or incorrect items reported within 7 days of delivery

  • Delivery delays exceeding 14 days beyond the latest estimated delivery date

  • Eligible returned-to-sender orders not caused by customer error

If an item is confirmed to be damaged, defective, misprinted, or incorrect, at our discretion, we may offer a replacement, store credit, or refund. Approved claims will normally be resolved with a replacement item rather than a refund. Refunds are not guaranteed and are assessed on a case-by-case basis depending on the nature of the issue, fulfillment status, and supporting evidence provided.

To request a refund or replacement, please contact us at pop@brandabubble.com and include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging where applicable

7. Order Cancellations

Because our production process is fully automated to ensure the fastest possible delivery, orders are immediately sent to our manufacturing partner the moment they are placed.

As a result, we are unable to cancel or modify orders once checkout is complete. We strongly encourage customers to carefully review all order details—including size, color, design selection, and shipping information—before finalizing their purchase.

8. Fraud Prevention

BrandABubble reserves the right to refuse refunds, replacements, or future orders where fraudulent activity, abuse of policy, excessive claims, or suspicious behaviour is suspected.

We reserve the right to refuse claims where photographic evidence appears altered, misleading, duplicated from previous claims, or otherwise inconsistent with the reported issue.

Claims may require:

  • Photographic evidence

  • Packaging evidence

  • Identity verification

  • Courier investigation results

9. Key Policy Timeframes at a Glance

  • Quality / Defect Claims: Report within 7 days of delivery

  • Lost Package Claims: Report within 14 days from the estimated delivery date

  • Refund Processing Time: Typically 5-10 business days depending on payment method

10. Contact Us

We genuinely care about your experience with BrandABubble. If you have any questions about this policy or your order, please don't hesitate to reach out.

  • Email: pop@brandabubble.com

  • Response Time: We aim to respond to all enquiries within 1-2 business days.

BrandABubble - Making every piece personal, every experience positive.