Refund policy

Last updated: June 25, 2026

1. Overview

At Brandabubble, every item is made to order and produced specifically for you through our trusted manufacturing and fulfilment partners.

Because each product is custom-made, we operate a limited returns and refunds policy designed to ensure quality while reflecting the personalised nature of our products.

If you are not satisfied with the quality of an item you receive, please contact us within 7 days of delivery. We will investigate your claim and work with you to reach a fair resolution.

2. Our Quality Guarantee

We stand behind the quality of every product we sell.

If you receive a product that is defective, damaged, misprinted, incorrect, or materially different from what you ordered, we will make it right at no additional cost to you.

Covered under our quality guarantee

Items that arrive damaged during production or transit (excluding customer-caused damage)
Manufacturing defects
Misprints or print quality issues
Incorrect size supplied compared to the order placed
Missing components
Incorrect products or quantities delivered

Not covered

Due to the made-to-order nature of our products, we cannot accept claims for:

Incorrect size selected by the customer
Change of mind
Buyer's remorse
Accidental orders
Colour preference or minor colour variation caused by different printing processes, materials, screens or lighting
Damage caused by improper washing, wear or misuse
Errors resulting from incorrect or incomplete artwork, text or designs supplied by the customer

3. Reporting a Problem

If there is an issue with your order, please contact us within 7 days of delivery.

To help us investigate quickly, please include:

Your order number
A description of the issue
Clear photographs showing the problem
Photographs of the packaging where relevant

Once reviewed, we will determine the appropriate resolution.

Depending on the circumstances, we may offer:

A replacement item
Store credit
A refund

Where appropriate, replacement of the affected item will normally be our preferred solution.

Email: pop@brandabubble.com

4. Returns

As all Brandabubble products are made to order, custom-produced, or personalised, they are generally exempt from the standard 14-day cancellation rights under UK consumer legislation.

For this reason, we do not accept returns for:

Change of mind
Incorrect size selected during checkout
Colour preference
Accidental purchases

We do not operate a standard return address for change-of-mind returns.

Where necessary, we may request:

Photographic evidence
Return of the item
Destruction of the product
Additional verification

before approving any claim.

5. Lost or Missing Packages

Lost in Transit

If your package appears to be lost during transit, please contact us within 14 days of the estimated delivery date.

We will investigate the shipment with the courier and our fulfilment partners.

If the courier confirms the shipment has been lost, we will normally provide a replacement. Refunds may be considered where appropriate.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

We cannot accept responsibility for orders delayed, returned or lost because of an incorrect or incomplete shipping address provided during checkout.

Delivered but Missing or Stolen Packages

Once a shipment has been marked as successfully delivered by the courier, responsibility for the package transfers to the customer.

If tracking shows your order has been delivered but you cannot locate it, we recommend:

Contacting the courier immediately
Filing a courier claim
Checking with neighbours or building management
Reporting theft to your local police where appropriate

Unfortunately, Brandabubble cannot replace or refund packages that have been successfully delivered and are subsequently lost or stolen.

6. Refund Processing

If a refund is approved, it will be issued to the original payment method used during checkout.

Estimated processing times:

Credit/Debit Cards: 5 to 10 business days
PayPal: 3 to 5 business days
Other Payment Methods: Subject to the provider's processing times

You will receive an email confirmation once your refund has been processed.

If your refund has not appeared after the estimated timeframe, please contact your payment provider before contacting us.

Refund Eligibility

Refunds or replacements may be considered for:

Orders cancelled before production begins
Damaged, defective, incorrect or misprinted products reported within 7 days
Confirmed lost shipments
Eligible returned-to-sender orders not caused by customer error

Refunds are assessed on a case-by-case basis.

Approval will depend on the evidence provided, the nature of the issue, and the fulfilment status of the order.

To request a refund or replacement, please email:

pop@brandabubble.com

Please include:

Order number
Description of the issue
Clear photographs of the product and packaging where applicable

7. Order Cancellations

Because our production process is highly automated, orders are sent to production shortly after checkout.

For this reason, we cannot guarantee cancellations or order modifications once an order has been placed.

Please carefully review your:

Size
Colour
Design
Shipping address

before completing your purchase.

8. Fraud Prevention

To protect our customers and business, Brandabubble reserves the right to refuse refunds, replacements or future orders where fraudulent activity, abuse of this policy, excessive claims or suspicious behaviour is suspected.

Claims may require: